How to use the client portal

Everything you need to raise tickets, follow updates and review your service visits.

Getting started

Creating your account

Go to Create account in the top menu and fill in your full name, company, email and a password (minimum 8 characters).
Your account activates instantly — there is nothing to wait for. You are signed in straight away.
If your email is already registered you will see a message asking you to sign in instead.

Signing in

Choose Sign in, enter your email and password, and you land on your dashboard.
If you open a portal page without signing in, you are sent to the sign-in page and returned to where you were heading afterwards.
To finish, choose Sign out in the top menu.

Your dashboard

After signing in you see a summary: how many tickets are open, your most recent tickets and your AMC contracts. Everything here is only about your account — you never see other clients.

Support tickets

Raising a ticket

Choose New ticket from the top menu.
Give the issue a short, clear subject (for example, “Lobby cameras offline after power cut”).
Choose a category if one fits, and set a priority — Low, Normal, High or Urgent — so our team knows how quickly it needs attention.
Describe the issue in detail: what happened, when it started and anything you already tried.
Submit the ticket. Our support team is notified immediately and your ticket appears under My tickets.

Following a ticket

Open any ticket from My tickets or your dashboard to see its full history.
The status shows where it stands — for example open, in progress or resolved. It changes as our team works on it.
You can reply on the ticket page any time to add details or answer our engineer’s questions. Every reply is timestamped.

AMC contracts & visits

Viewing your AMC contracts

Choose My AMC to see your annual maintenance contracts: coverage, contract type, start and end dates and current status. If a contract is nearing expiry, call us on (04) 359 4874 to renew.

Following field visits

Choose My visits to see engineer visits for your sites — both scheduled AMC maintenance and one-off service calls.
Each visit shows the reported issue, the work done, check-in and check-out times, and the engineer’s site photos.
Open a visit to see the full detail and a printable service report you can keep for your records.

Need more help?

KroyTech Systems & Solutions
Phone: (04) 359 4874 · Email: info@kroytech.ae
Prefer the web? Send an enquiry from our website and it goes straight into our support queue.